Ashbourne Manor / Argent Phoenix, Inc
Zellwood, Florida
Effective Date: July 1st, 2026
Ashbourne Manor / Argent Phoenix, Inc (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a reservation, book an event or wedding, or stay with us as a guest.
By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information you provide to us
- Name, email address, phone number, mailing address
- Payment and billing information (processed securely by our payment providers)
- Reservation and event details (dates, number of guests, special requests, wedding or event preferences)
- Identification information required at check-in
- Communications you send us (inquiries, feedback, reviews)
Information collected automatically
- IP address, browser type, device information, operating system
- Pages visited, time spent on the site, referring website
- Cookies and similar tracking technologies (see Section 6)
Information from third parties
- Booking platforms or online travel agencies (if you reserve through them)
- Payment processors
We do not intentionally collect sensitive personal information beyond what is necessary for reservations and events.
How We Use Your Information
We use the information we collect to:
- Process and manage reservations, stays, and event bookings
- Communicate with you about your booking, changes, or special requests
- Provide customer service and respond to inquiries
- Improve our website, services, and guest experience
- Send transactional emails (confirmations, receipts, reminders)
- Send marketing communications only if you have opted in (you may unsubscribe at any time)
- Comply with legal obligations and protect our rights and property
- Prevent fraud and ensure the security of our systems and premises
How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service providers who assist us (payment processors, booking software, email services, website hosting) under strict confidentiality obligations
- Event vendors or partners only when necessary to fulfill a booked event or wedding (and only with your knowledge or consent where appropriate)
- Legal or government authorities when required by law or to protect our rights, safety, or property
- Professional advisors (attorneys, accountants) under confidentiality
In the event of a business transfer (sale, merger, etc.), your information may be transferred as part of that transaction, subject to this policy.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. You provide information at your own risk.
Payment card details are processed by reputable third-party payment processors and are not stored on our systems.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation and event records are typically kept for a reasonable period consistent with business and tax requirements.
Cookies and Tracking Technologies
Our website and our 3rd Party Vendor websites may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and performance
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect certain website functions.
We may use basic analytics tools (such as Google Analytics or similar services). These tools collect aggregated, non-identifying information about site usage.
Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing emails (unsubscribe link included in every marketing message)
- Limit or object to certain processing
To exercise these rights, please contact us using the information in Section 10. We will respond within a reasonable time.
Children’s Privacy
Our website and services are not directed to non-emancipated minors. We do not knowingly collect personal information from non-emancipated minors. If we become aware that we have collected such information, we will take steps to delete it.
Emancipated minors are treated as adults 18 years of age and over.
Third-Party Links
Our website may contain links to third-party websites (e.g., booking partners, social media, vendor sites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Ashbourne Manor / Argent Phoenix, Inc
Zellwood, Florida
Email: information@ashbournemanor.com
Phone: 689.299.8947
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after changes constitutes acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by the laws of the State of Florida.